Frequently Asked Questions
Everything you need to know about your new electric ride.
How long does the battery last on a single charge?
Battery life varies by model and riding conditions, but our Apollo scooters typically offer a range between 25 to 60 miles per charge. Factors like rider weight, terrain, and speed mode will influence the total distance.
What is the standard shipping time for new orders?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-7 business days depending on your location within the continental United States and Canada.
Do Apollo scooters come with a warranty?
Yes, all new Apollo scooters include a 12-month limited warranty that covers manufacturing defects. We also offer an Apollo Care plan for extended protection against wear and tear.
Can I ride my electric scooter in the rain?
Our scooters feature water resistance ratings ranging from IP54 to IP66. While they can handle light splashes and damp roads, we recommend avoiding heavy rain or deep puddles to protect the electronic components.
What is your return policy?
We offer a 14-day return policy for unused scooters in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Do you offer financing options?
Yes, we partner with providers like Affirm and Klarna to offer flexible monthly payment plans at checkout, allowing you to ride now and pay over time.